AIR Network were quick to move our delivery to a purely video and call based system service in response to the corona virus crisis and we are delighted to report that not only was our delivery maintained but was in fact strengthened, with almost no drop in service user attendance and outcomes.
As a result of this performance we were awarded funding in July by the National Probation Service to undertake a multi borough online only pilot programme working with individuals recently released from prison. Providing an intensive mentoring with wrap around and out of hours service we provide services in Barnet, Croydon, Enfield, Merton and Sutton. This service is delivered fully online and includes support with action planning, wellbeing, securing ID, ETE provision and housing support.
Whilst a short term pilot programme we are delighted to announce the huge success of the programme, service user attendance is 100% above target, 95% of service users achieved an outcome and we secured a 95% successful closure rate. We are especially delighted that 100% of all service users with housing issues were housed, 100% of service users without ID secured ID and 100% of service users with ETE needs achieved an outcome.
The success of the programme is directly linked to the change in our approach over the last 12 months with the adoption of the AIR WAY, AIR Network’s innovative approach to working with vulnerable, excluded and at risk individuals.